Privacy Policy for Kent Direct Cremations Ltd. Mobile App

Last Updated: 10 December 2025

 

This Privacy Policy explains how Kent Direct Cremations Ltd. ("we", "us", "our"), a company owned by H. Noble Group Ltd., collects, uses, stores, and protects your personal information when you use our mobile application (“the App”). Your privacy matters to us, even more than a perfectly aligned order of service.

1. Data We Collect

We may collect the following categories of data when you use the App:

- **Personal Identification Information** such as your name, contact details, and login credentials.

- **Usage Data** including interactions, preferences, and device information.

- **Location Data** if you grant permission, used to provide location‑based features.

- **Files or Documents** you upload voluntarily through the App.

2. How We Use Your Data

Your information may be used for the following purposes:

- To provide and maintain the App’s functionality.

- To manage bookings, enquiries, and service arrangements.

- To improve user experience and develop new features.

- To comply with legal obligations applicable to funeral and cremation services.

3. Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

- Performance of a contract.

- Compliance with legal obligations.

- Legitimate interests of H. Noble Group Ltd.

- Your explicit consent, where required.

4. Sharing Your Information

We do not sell your data. We may share your information only with:

- Service providers assisting in hosting, analytics, or technical support.

- Regulatory bodies if required by law.

- Other entities within H. Noble Group Ltd. strictly for operational purposes.

5. Data Storage and Security

All data is stored securely using industry‑standard measures. While no system is completely immune to risk (not even ours), we take all reasonable steps to safeguard your information.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data.

- Request correction or deletion.

- Object to processing.

- Request data portability.

- Withdraw consent where applicable.

8. Children’s Privacy

The App is not intended for individuals under 18. We do not knowingly collect data from children.

9. Third‑Party Links

The App may contain links to external websites. We are not responsible for the content or privacy practices of these third‑party services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the App with a revised 'Last Updated' date.

11. Contact Us

For any questions or requests regarding this Privacy Policy, you may contact:

 

Kent Direct Cremations Ltd.
Owned by H. Noble Group Ltd.
Email: support@kentdirectcremations.co.uk